Terms

Administration Charge

Pre-paid reservations via the Crowwood Hotel website and direct with the hotel incur a £2.00 administration charge per transaction.

Advance Purchase Offers

Rooms booked on an advance purchase price plan require credit card payment guarantee at time of booking, are non-refundable and non-transferable. These rates allow one free date amendment up until March 31st 2021. This will be indicated during the booking process in rate plan terms & conditions. Meals and add-ons are included in some rate plans and this will be indicated at the time of booking. All prices are inclusive of VAT and subject to availability.

Arrival and Check-out

Rooms are available from 3.00pm on the arrival date. Please let your chosen hotel know if you are likely to arrive after 9.00pm. You are requested to vacate your room by 11.00am on the day of departure.

Call Charges

Crowwood Hotel’ call centre can be contacted on (0)141 779 3861. This is a service number which will incur a charge. Charges will vary depending on your mobile or landline provider.

Cancellations

Please refer to the policies of your chosen rate for cancellation terms as they will vary depending on the rate selected. Cancellation terms will be shown during in the policies section during the process of all bookings.

Card Payment

Crowwood Hotel are pleased to accept payment by debit card and all major credit cards including MasterCard, Visa, American Express, Discover and Diners Club International.

Complaints

We strive for 100% customer satisfaction at all times, so if you feel there is an area that we can improve, or if you are unsatisfied with your visit, please write to:

Crowwood House Hotel
Cumbernauld Road,
Chryston, Glasgow,
Lanarkshire, G69 9BS

Family Rooms

Family rooms are available at a number of our hotels, please call your chosen hotel directly if you are unable to find a family room online, where we will be happy to check availability for you.

Flexible Rates

Prices shown on the website vary and will often be displayed differently, dependent on the price plan; per room, per person or per break. All prices are inclusive of VAT and subject to availability. Meals are included in some rate plans and this will be indicated at the time of booking. Flexible rates require a guarantee with a valid credit card with payment when you stay. Terms and conditions, including the cancelation policy, for all bookings are displayed during the online booking process.

Food

We believe greatly in locally sourced ingredients, high quality and seasonal produce for our menus, which means occasionally dishes from our advertised menus may be unavailable.

Prices

Prices shown on the website vary and will often be displayed differently, dependent on the price plan; per room, per person or per break. All prices are inclusive of VAT and subject to availability. Meals are included in some rate plans and this will be indicated at the time of booking. Terms and conditions for all bookings are displayed during the online booking process.

Rooms for Customers with Disabilities

Some of our hotels have rooms that are specially adapted for customers with disabilities, please call the hotel of your choice to check availability. If you have difficulty walking but do not require a specially adapted room, you can request a room on the ground floor near to reception for easier access. We will make every possible effort to accommodate your personal requirements, however all rooms are subject to availability at the time of booking.

Smoking

All Crowwood Hotel are committed to providing guests with a smoke free environment. All bedrooms, public areas and event spaces are non-smoking. Charges apply if smoking in the rooms is found.

Your Personal Details

Your personal details will not be sold on or passed on to any third parties. Your credit card details are securely deleted after your booking is confirmed.